Back to Agent Courses

After you get the hang of performing the basic functions in Freshdesk, you can move on to learning about some of the advanced features that will help you expand your role as a support agent. Take this interactive course to get a hands-on experience on:

  • Creating tickets on behalf of your customer
  • Sending emails to customers from the helpdesk
  • Using templates on new tickets and emails
  • Merging and splitting tickets
  • Performing ticket maintenance activities like editing and deleting tickets
  • Using time tracking
  • Sending satisfaction surveys

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