We identify how ticket volume affects customer satisfaction (CSAT), we contradict conventional wisdom about one-touch resolutions and their impact on CSAT — all of it in the report, using real data.
No. of tickets per agent
The CSAT of France is not the same as that of India. New Zealand responds to the most number of tickets each year. A thorough research into these questions showed us that cultural differences have been skewing how customer satisfaction is perceived.
Hover over the map to find out your country’s customer satisfaction score.
This report has everything you need to scale your customer support strategy. You can discover opportunities to make customer support a game changer for your business—
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