Useful resources to improve your customer service

musicMagpie cuts response time by half after implementing Freshdesk and Freshchat

Dexion uses Freshdesk to Unify and Scale their Operations

Freshdesk helps AIP maintain the SLA targets above 90%

Gloucestershire County Council’s Business Service Centre improves quality of customer service with Freshdesk

Freshdesk ensures effective resource utilization at LM IT with a three-tier support system

Distribution (MDL) streamlines customer support using Freshdesk

Freshdesk opens up new avenues for student queries and reduces first response time at the University of Sydney

Grofers elevates real-time customer experience for its users with Freshdesk

Freshdesk helps Decathlon achieve 82% customer satisfaction rating

GrowersHouse.com ensures effective monitoring of customer and vendors requests with Freshdesk

Rightmove adopts Freshdesk to help enhance customer support

Teletrac Navman Achieves Industry-Leading Ticket Resolution Times and SLAs with Freshdesk

Axminster builds world-class support strategy with Freshdesk

Meon Valley business travel used Freshdesk to streamline its customer support. Freshdesk offered performance insights that resulted in optimised response times and SLA compliance.

Freshdesk helps HubOne employees offer superior customer service, promoting healthy competition through Gamification

SYNAQ chose Freshdesk over its competitors and has since achieved 99% resolution SLA

Saavn sees a huge reduction in backlog tickets by 65%, with Freshdesk

Look fabulous forever achieves 93% CSAT rating for inbound customer

Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire Order Management Process

Voonik reduces customer query resolution time by 75% with Freshdesk

Eztix's first call resolution is at 94% thanks to Freshdesk

Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk

Bux uses Freshdesk to provide a global support

Freshdesk helped Bridgestone set up an intuitive helpdesk

Freshdesk helped Astraware provide stellar customer support

Earth911 streamlines customer conversations using Freshdesk

AP Processing enhances communication management

Ribbedtee achieved high CSAT with Freshdesk

Pearson refurbishes their customer service and boosts email support with freshdesk

Scandinavian Design center increased support efficiency with Freshdesk

DTI Management uses Freshdesk to collaborate internally and to support sellers better.

Cloudbakers makes 99% of their customers happy using Freshdesk

Ann Arbor, a Freshdesk customer since 2012 achieves average response time of less than a minute

How Lesley University turned students into rockstar support agents

SilverWiz supports 150,000 users across three products with Freshdesk

Onlinefaxes.com made their customers and their agents happy in one go using Freshdesk.

aNewSpring uses Freshdesk to streamline multi channel support

Hired wins customer love with Freshdesk

Customer Spotlight: Fast-Growing Jamberry Uncomplicates Their Support

Brandt's quest to transform their IT culture

Applian Technologies finally finds a way to give seamless support for multi products with Freshdesk

CashKaro improves productivity with Freshdesk

SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support

Wisby delivers seamless support international phone support with Freshdesk

hhp enjoys freedom with Freshdesk mobile apps

PosterGully uses Freshdesk to build customer relationships

Rang De expands customer support across multiple channels

Rockstar Recipes improves customer service experience using Freshdesk

MartialArtShop juggles well with multiple products across channels

Aviolinx eliminates customer waiting periods and frustrations

Centrium CRM gets a powerful email support system

Irisoft CMS embraces social support

Knowlarity sticks to SLA, supports customers on social media and improves CSAT

SB Wire’s resolution time has gone down by almost 50 % using Freshdesk

Open Study College finds a complete customer support solution in Freshdesk

NeCTAR Uses Kbase To Redefine User Experience

WOW 24*7 provides unparalled customer support with Freshdesk

Teleresult improves customer experience with Freshdesk

Freshdesk saves G.M. Tour & Travel 85,000 man-hours

Texas based E learning company finds Freshdesk straight forward and easy to use

UK Based Retail company impressed with Freshdesk's automation capability

How Freshdesk helped Nebu setup an astute helpdesk

How Thai Union Europe uses Freshdesk to streamline customer support

Benchmarking customer support in retail

Game Changer for Omnichannel Retail

The Agent's Starter Kit to Efficient Customer Support

Do You Really Need A Ticketing System? (Spoiler: Yes)

The Complete Guide to Choosing an Online Helpdesk

Helpdesk Productivity Hacks for eCommerce Businesses

6 Ways to Make your Support Team Zombie Ready

How to make sure your customers don’t revolt against you

Self-service tips that every customer support head should know

How To Hire For Customer Service

Customer support with Freshdesk and Google Apps