Previous webinars

A single place to discover educational webinars hosted by the Freshdesk team and customer support influencers across the world. We have a collection of webinar recordings, AMA’s and workshops about customer support.

Why you should watch and subscribe to our future webinars

Freshdesk is a customer support software trusted by 150,000 businesses across the world. We host customers, prominent speakers from the support industry to talk about best practices and customer service skills that help small and large teams deliver exceptional support to their customers.

If you are a customer-centric organization like us, here’s what you can expect:

New and innovative ideas to delight customers

Tips on taking your support from good to great

Skill-based workshops for teams of all sizes

Suggestions on building and measuring customer loyalty the right way.

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The art of handling difficult conversations in customer support

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Understanding benchmark-driven customer support

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How to use metrics and take data driven decisions

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How to engage your community to build better products

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Building an effective Self Service Portal

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How a customer support team won a seat at the decision-making table

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How to support customers during the Ramadan season

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Delivering moments of wow with proactive support

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Putting Customer Feedback At The Heart Of Your Business

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How to support customers during the holiday season

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How Citizens Advice uses Freshdesk + G Suite for efficient support

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Making the most of your self-service portal

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The Power of Freshdesk + GSuite to provide efficient Customer Service

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Understanding metrics that can improve your support

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How offline experiences can affect the online customer experience

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How to increase Agent Productivity

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How our support team uses Freshdesk

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