7 sins of customer support

When a customer writes in with a problem, you want to do everything in your power to make sure that their problem is resolved. And you think you’ve gone above and beyond the call of duty to do the job – you replied on time, your emails were grammatically correct and you mentioned (multiple times) that you were delighted to help them out. Yet, the customer seems to like you lesser and lesser with every interaction – they’re not as happy to hear from you, they’re tweeting behind your back and they’ve gone so far as to request another support rep! What could be the problem?

This course will take you through 7 tiny support sins with big consequences to avoid. You can also download a fun pin up sheet to always remember what not to do in customer support.

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