Customizing your ticket form

Getting the right information from the customer through a ticket form will go a long way in resolving their problem. The Freshdesk ticket form is completely customizable: It has static and dynamic fields and various field types that enables you to receive the right information. Take this interactive course to gain a hands-on experience in customizing the ticket form.

By the end of this course, you will know:

Join the Freshdesk Academy by creating an account to take this course.