Back to Admin Courses

Email notifications keep your agents and customers updated on the progress of a ticket. As an admin, you are in charge of controlling what kind of email notifications are sent. Take this interactive course to learn more about personalizing notifications:

By the end of this course, you will know:

  • When and why notifications are sent
  • How to enable and disable them
  • The difference between agent, requester and CC notifications
  • How to modify and personalize the notifications

Join the Freshdesk Academy by creating an account to take this course.

Register for the Freshdesk Academy

Thank you for registering!

We've sent you an email with instructions on getting started. Please check your inbox.

Already a member of the Freshdesk Academy?

Take the course here