How to say no to customers

There are many occasions in support when you would have turn down a customer. Maybe the customer asked for a product or a service you don’t offer. Or maybe the customer made an unreasonable or even an unethical demand. So learning to say no is an essential skill you need as a support rep.

This course will take you through some of the things to keep in mind when you are saying no to customers. You can also download email templates for various situations when you have to say no at the end of the course.

Join the Freshdesk Academy by creating an account to take this course.