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Agents spend a lot of time answering similar kind of questions. You can help them save time and be more efficient by setting up canned responses for them. This interactive course will take you through the process of setting them up and making it available to agents.

Setting up canned responses is easy, so is using them in ticket replies. By the end of this course, you will:

  • Understand more about canned responses and how agents can use them
  • Learn how to set up canned responses
  • Learn how to control the scope of the canned responses

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