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Once you get to know your way around basic ticketing actions, it’s time for you to know some handy features we have baked right into Freshdesk. These should help you respond to and resolve tickets faster, and be more productive. Take this interactive course to get a hands-on experience on working with these features.

By the end of this course, you will know how to:

  • Create and use canned responses
  • Create and use scenario automations
  • Insert solution articles in replies

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