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The ticket list view in Freshdesk teems with activity as it shows you what's new, what's next and what's left to do. From creating handy custom views to resolving issues in bulk, the list view is the place where it happens. This interactive course will give you a hands-on experience of working with the ticket list page.

By the end of this course, you will know how to:

  • Identify which ticket needs your attention the most
  • Create custom views to reduce clutter
  • Reply to, resolve and manage tickets in bulk

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