6 simple tips to write good support emails

As a support agent, it is important to know how to craft emails that customers love. After all, 72% of consumers to say that they prefer email over any other channel to communicate with companies.

Writing a good email depends a lot on getting some of the basic email etiquette right. Etiquette that you can easily maintain using a checklist. Let’s look at the 6 main checks you need to do before you hit ‘send’ on any email. This mini course will take you through the support email checklist. You can also download relevant resources at the end of the course.

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