Manage tickets from multiple channels
Handle customer requests from across multiple channels such as email, phone, chat, your website, Facebook, and Twitter using a single helpdesk.
Master multi-channel customer support
Handle customer requests from across multiple channels such as email, phone, chat, your website, Facebook, and Twitter using a single helpdesk.
Master multi-channel customer support
Set and manage customer expectations by defining service level agreements. Create multiple SLAs for different situations based on the type of issue or who sent it.
Design smart workflows with multiple SLAs.
Configure unique customer portals for different products and maintain them from one place. Set up individualized business rules and themes for each product portal.
Manage multiple brands on a single helpdesk
Create dynamic ticket forms and custom ticket fields to collect more relevant information and provide extra context to your team.
Define multiple sets of working hours according to the various time zones of your support teams in order to manage customer expectations.
Use Freshdesk’s reporting features to constantly gain insights on your agents’ performance and common bottlenecks.