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Add yourself as a Watcher on tickets you want to follow so that you receive notifications whenever there’s new activity.

Track ticket activities by adding yourself as watcher

Automate workflows

Set up the right workflows and automatically get added as a Watcher on the types of tickets that you want to monitor.

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Automate to be added as watcher to tickets

Ensure quality of support

Keep an eye on the tickets of new agents and assist them by making sure they steer clear of rookie mistakes.

Track new agent performace using watcher

Optimize your support

Notifications

Get important, real-time updates from right inside Freshdesk.

Agent productivity

Empower agents to save time, work more effectively, and increase their efficiency.

Freshdesk on mobile

Deliver exceptional support even while you’re away with Freshdesk for Mobile.