Check the order history from Freshdesk
When a customer contacts you, you can see their recent order history right next to their Freshdesk tickets. You can see how much they paid, what they ordered, and the current fulfillment status.
If you run a Shopify store, Freshdesk makes it easy for your customer support team to refund and cancel orders right from within Freshdesk. This way, your team need not switch tools to manage orders from the Shopify store. Here's how this integration can help:
When a customer contacts you, you can see their recent order history right next to their Freshdesk tickets. You can see how much they paid, what they ordered, and the current fulfillment status.
As a support agent, it can be overwhelming to switch between your Shopify stores and your helpdesk software for every refund or return request raised by your customers. Using this integration you can handle all these requests right inside Freshdesk.
If you run multiple Shopify stores, you can connect all of these stores to a single Freshdesk account. When a customer contacts you, you can access their orders from any of these stores, inside Freshdesk.
With Freshdesk, you’ll have the perfect helpdesk support for e-commerce. You’ll get a powerful helpdesk software with functionalities at a price point that is affordable. Support your customers locally or globally across multiple products, languages, and time zones with just one helpdesk.
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
“Prior to Freshdesk, we had no real way to track metrics. Now, with the help of reports from Freshdesk, we can quickly track our biggest issues and fix them every week. From chaos, we now have order. This wouldn't have been possible without Freshdesk.”