Putting Customer Feedback At The Heart Of Your Business

Learn how to increase revenue by making your business more customer-centric. See how you can make use of customer feedback to help shape consumer behaviour, improve your conversion rate, and most of all, help you build lasting, trusted relationships with your customers. Listening to, and responding to what your customers are saying about you should form an integral part of your customer service strategy.

After this 45 minute webinar, you’ll learn how you can build a good customer service strategy with customer feedback at its centre to help deliver an exceptional experience.

In this session, we cover:

How to optimise the customer feedback cycle with Freshdesk
How reviews drive great customer insights that you can turn into positive actions
How Trustpilot helps you collect reviews easily in order to grow your business’s bottom line
How leading retailer Ellis Brigham uses Trustpilot and Freshdesk to put customers at the heart of their business

Simon Johnson

UK & Ireland GM, Freshworks

Simon is the UK General Manager at Freshworks, a leading Google-backed cloud-based business software company. Simon heads up the company’s operations and revenue strategy for the UK, covering customer support and IT service management. Prior to Freshworks, Simon has led global sales teams for Microsoft and Oracle. Simon is a dad of two boys, and a keen sportsman, having completed marathons and trials for England football.

Robert Brigham

CEO, Ellis Brigham Mountain Sports

Robert Brigham wanted to follow in his Father, and Grandfather’s, footsteps and run his family business from as far back as he can remember. With a passion for Skiing and Snowboarding and a love of the great outdoors in general why would he have done anything else! Starting young, he has worked through every position in the company from shop floor to accounts, Ski technician to Operations Manager, until he became MD seven years ago. Since then he has put his experience to good use bringing systematic improvements and innovative solutions to meet the demands of today’s challenging retail environment.