Linked Tickets helps you link similar tickets reported by different users to a single thread, and broadcast updates to all of them easily when the issue is resolved.
Streamline emergency responses by linking related tickets to a master ticket that can be assigned to the main problem-solving agent.
Send customers prompt, accurate answers by linking tickets for faster resolution and easy communication.
Run periodic checks on tickets which are overdue or pending response. Set up reminders and escalations so that your team can resolve tickets faster.
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