Shared Ownership Ticketing in Freshdesk

An overview

Customer support as a function requires collaboration with multiple teams across the organization. With the Shared Ownership ticketing feature, you can now share a ticket with another agent without compromising on your access to the ticket

• Create clear and efficient workflows by sharing tickets with different parties involved without compromising on your access to them.
• Ensure that customer-facing agents always have up-to-date information on the status of tickets to give to inquiring customers.